What feature do you need assistance with? Depending on your selection, we will ask additional questions.
What emails are you expecting the notification to be sent to?
What date would you like to see this change in UAT?
When is the required Production date for this request?
Please note Urgent means there is a massive outage in your product. We will downgrade your status, if it is not a true outage.
Please select who your Project Manager is:
Please select who your Customer Success Partner is:
Impact of the incident is the measure of how business critical it is. Impact is usually directly proportional to a number of members influenced by the incident
If authenticated please provide the SAML payload
If you do not have an alias or scenario number, we will need reproduction steps and a SAML payload
What were the actual results presented when following the steps to reproduce
List the expected result when following steps to reproduce
If the reward should be sent to the member via the email address provided during sign-up, that can be obtained from the confirmation code. If a different email address should be used, that needs to be submitted to the Help Desk via secure mail. DO NOT INCLUDE PII IN THIS TICKET.
Note each user account need a unique ID. All email IDs need to be different.
Use this space to add more context for your request
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