Do you need assistance?

What feature do you need assistance with? Depending on your selection, we will ask additional questions.

What Kyruus product is having issue?

What emails are you expecting the notification to be sent to?

Use this space to add more context for your request

What date would you like to see this change in UAT?

When is the required Production date for this request?

Reminder Urgent means loss of service meaning an outage. If time sensitive, please put time sensitive in the subject line.

Please select who your Customer Success Partner is:

Impact of the incident is the measure of how business critical it is. Impact is usually directly proportional to a number of members influenced by the incident

If authenticated please provide the SAML payload

I confirm that I did not submit any PHI/PII in this request that is unencrypted. If you need to provide the Payload and/or SAML, please either attach it to the ticket or send it via Secure email to and include the original Zendesk ticket number.

Add a list of steps to Replicate/Reproduce the issue. This will help with troubleshooting.

What were the actual results presented when following the steps to reproduce

List the expected result when following steps to reproduce

If the reward should be sent to the member via the email address provided during sign-up, that can be obtained from the confirmation code. If a different email address should be used, that needs to be submitted to the Help Desk via secure mail. DO NOT INCLUDE PII IN THIS TICKET.

Note each user account need a unique ID. All email IDs need to be different.

If you do not have an alias or scenario number, we will need repro steps and a SAML payload

Add file or drop files here