Guide for Providers Product Overview

  • Created  []
  • Updated  []

What Is Guide for Providers?

Guide for Providers is a unified care search solution that lives directly within your health system's website — not on a separate domain. It gives patients a seamless, retail-like search experience that surfaces providers, locations, services, and website content all in one place.

Unlike a standalone provider directory, Guide for Providers integrates into your existing site and brand, so patients never leave your digital environment to find the care they need.

 


Products Included

Guide for Providers currently includes two components:

FeatureDescription
Universal SearchA global search experience embedded in your website. A search icon in your header opens a typeahead that previews results instantly, then launches a full search results page organized by category (providers, locations, services, site content, and more).
Care CardsFeatured provider cards that can be placed on specific pages (e.g., a cancer services page). Cards include provider availability tiles for direct appointment scheduling and can be added automatically or manually via your content management system.

Search Verticals

Results are organized into "verticals" — categories of content. Out-of-the-box verticals include:

  • Providers
  • Locations
  • Services
  • General Information
  • News & Blog (dependent on how your site content is structured)

Custom verticals can also be configured depending on your data, such as:

  • Events
  • Clinical Trials

How Search Results Are Powered

Guide for Providers pulls data from two sources:

  • KyruusConnect APIs — Provider and location data
  • OpenSearch APIs — Website content (services, news, blogs, events, etc.)

For website content to appear in search results, it must be accessible via your site and tagged appropriately. The quality of results is directly tied to the quality of your site content — accurate titles, descriptions, and tagging ensure the right content surfaces for the right searches.


Customization & Configuration

Guide for Providers is designed to look and feel like a native part of your website. Customizations available include:

  • Search verticals — add or remove verticals based on your available content and data
  • Facets and filters — any data available in KyruusConnect can be configured as a filter for provider and location results
  • Styling — colors, fonts, and visual design are matched to your brand
  • Map view — an optional map view for the Locations vertical (requires a Google Maps API key provided by your team)

All configurations are managed through the Client Admin Portal. Your Client Success Partner can walk you through available settings and help you make changes after launch.

 

Tip: Content Quality Matters

Guide for Providers is only as good as the content on your site. Before implementation, your team should audit site content to ensure pages are accurate, complete, and tagged appropriately. Outdated or incomplete content will appear in search results — and cleaning it up also improves your organic SEO.


The Patient Experience

Here is what the search experience looks like from your patients' perspective:

  • Search icon in your header — a search icon appears in your website's global navigation.
  • Typeahead preview — as the patient types, a dropdown instantly shows a preview of results across all verticals.
  • Full search results page — pressing Enter or clicking through opens a dedicated /search page with tabbed results, filters, and pagination.
  • Scheduling — provider results include availability tiles so patients can book an appointment straight from the provider cards.

Implementation

Guide for Providers is delivered as a lightweight embed — similar to how Google Maps is embedded in a website. Your web developer adds a small snippet of code to your site’s global header, and the fully configured search experience loads within your existing domain. 

We handle all the complex configuration, search infrastructure, and data connections on our end before handing off to your team. Here's an overview of the implementation journey:

 

PhaseWhat HappensClient Responsibilities
DiscoveryWe work with your team to understand your site structure, content, and goals. We audit your website content and recommend search verticals and facets.Assign a project lead; participate in discovery call; complete a site content audit and provide feedback on vertical/filter recommendations.
ConfigurationWe configure search verticals, crawl and index your site content, set up APIs, and apply brand styling.Review and approve vertical and filter configurations; provide brand guidelines (colors, fonts); review styling previews.
Build & ReviewWe build out the full search environment and share demos for your review.Test the experience and provide feedback; ensure site content is tagged appropriately in your CMS.
Testing / UATWe conduct user acceptance testing and resolve any issues.Your team tests the experience on staging and signs off via a UAT log.
LaunchWe complete pre-launch checks and deliver the embed snippet for your developer to place on your site.Your web developer adds the provided code snippet to your site header and creates a /search page.
OptimizationOngoing — we monitor performance and work with your team on improvements.Share feedback on search quality; flag any content gaps or missing results.

Client Team Resources

Guide for Providers requires collaboration from your team throughout the project. Here's what to expect from your internal stakeholders:

  1. Assign a dedicated contact — Project lead
    • Someone to coordinate between your web, content, and clinical teams
    • Ideally the same model used for Kyruus Connect onboarding if applicable
  2. Content team 
    • Audit site content before implementation begins
    • Remove outdated or incomplete pages you don't want surfaced in search
    • Update H1s and meta descriptions where needed (this also benefits your SEO)
    • Ensure CMS content is tagged correctly by topic and category
  3. Web developer 
    • Add the embed snippet to your site's global header and footer
    • Create a /search page on your website (the URL must be /search)
    • If using map view on Locations: obtain and provide a Google Maps API key
  4. Analytics team (optional) — connect Guide for Providers to your existing analytics platform (e.g., Google Analytics)

Delivery

Once configuration is complete, we deliver a pre-configured search environment and a lightweight embed snippet for your developer to place on your site. We also provide thorough documentation and step-by-step guidance. Our team remains available to support your developer through launch.

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request