This support page provides key details regarding the upcoming modernization of our provider search experience. The "Enhanced Search Card" is designed to streamline how members find and select care providers by offering a cleaner, more intuitive interface.
See attached for the communication plan customers can leverage to communicate this change.
Overview of Changes
The upgrade introduces several optimizations to improve decision-making and navigation:
- More Intuitive Layout: Aligned with 2026 design best practices to make information easier to scan.
- Prioritized Information: Critical details, such as phone numbers and hours of operation, are now located in the header for immediate visibility.
- Reduced Visual Noise: Layouts are simplified to show up to four key attributes, automatically hiding empty fields to maintain a clean interface.
- Optimized Action Buttons: Frequent member actions—including Call to Book, Book Now, Select PCP, and Compare Providers—have been repositioned for easier access.
- Bold Badges: New visual badges help members quickly identify providers that meet specific needs, such as "In-Network" or "Accepting New Patients".
Rollout Timeline
The transition to the new experience will follow the schedule below:
| Phase | Date / Duration | Description |
| UAT Launch | March 31st | Available in the User Acceptance Testing environment. |
| Preview Period | 4 Weeks | A window for feedback and quality assurance. |
| Production | April 28th | The upgrade will be "Auto-On" in the production environment. |
Member Benefits
For our members, these updates mean:
- Easier Comparisons: A redesigned "Compare" feature to evaluate providers side-by-side.
- Enhanced Clarity: Focus on relevant details without unnecessary clutter.
- Faster Access to Care: Simplified paths to schedule appointments or select a Primary Care Provider.
Note: Detailed FAQs and technical documentation will be released as the UAT date approaches. Please contact your customer success parter with any additional questions.