Overview
Pre-Booking Validation (PBV) questions are the short questions patients answer on the first step of scheduling, before they choose a time. Custom PBV questions used to be limited to Yes or No answers. With multiple choice questions, you can write your own list of answers and let patients pick the one that applies.
Use multiple choice when a question has more than two possible answers. For example, “Who is this appointment for?” with the answers “Myself,” “My child,” and “Someone else.”
Existing Yes/No questions are unchanged and work exactly as they did before.
How multiple choice questions appear to patients
How a question appears depends on how many answers it has:
| Number of answers | What patients see |
|---|---|
| 1 to 4 | Radio buttons, with each answer shown as an option |
| 5 or more | A dropdown list |
1 to 4 appear as radio buttons:
5 or more appear as a dropdown:
Set up a multiple choice question
Setup works the same way as creating a Yes/No question.
Video Walkthrough Example:
Things to know
- Existing Yes/No questions are not affected and don’t need to be updated.
- Multiple choice questions are available to all customers.
- Multiple choice does not apply to clinical validation or date of birth questions.