Overview

This article provides a collection of Kyruus Health documentation related to the usability and accessibility of its digital healthcare applications, provider search tools, and health plan applications.

The collection includes accessibility conformance reports published in 2024 and a usability study updated in 2026. These documents provide historical reference material on product accessibility evaluations, usability testing methods, findings, and applicable accessibility standards.

Available Reports

2024 Accessibility Conformance Reports

1. Kyruus Health Search for Provider – September 17, 2024

An accessibility conformance evaluation of the Kyruus Health Search for Provider online provider search and scheduling application. The report was prepared by Perkins Access, an independent accessibility consulting division of Perkins School for the Blind.

The evaluation covered WCAG 2.0 and WCAG 2.1 Level A and AA criteria. Testing methods included manual evaluation, assistive technologies, and keyboard-only operation on Windows and Mac.

2. Kyruus Connect for Payers – October 25, 2024

An accessibility conformance evaluation of Kyruus Connect for Payers, a health care guidance and transparency solution that allows health plan members to search for doctors, treatments, facilities, and cost estimates.

The report evaluates WCAG 2.0 and WCAG 2.1 Level A and AA criteria. Perkins Access conducted manual testing, assistive technology testing, and keyboard-only testing on Windows and Mac.

3. Kyruus Health Check-In – December 4, 2024

An accessibility conformance evaluation of Kyruus Health Check-In, a patient pre-visit and arrival management solution.

The report evaluates WCAG 2.0 and WCAG 2.1 Level A and AA criteria. Testing included manual evaluation, assistive technologies, and keyboard-only operation on iOS and Android.

2026 Usability Study

4. Health Plan Applications Usability Study – Updated April 22, 2026

An evaluation of the usability of Kyruus Connect for Payers, focusing on the physician and hospital directory experience.

The study uses an unmoderated, task-based usability evaluation and includes qualitative and quantitative measures. It examines:

• Font size
• Reading level and content readability
• Content organization
• Ease of navigation
• Directory availability in additional languages

The report also includes the usability testing script, readability evaluation methodology, and Single Ease Question (SEQ) task-ease methodology.

Purpose of This Collection

These reports provide reference material for understanding Kyruus Health's product accessibility and usability evaluation activities across different years and applications.

Accessibility conformance testing and usability testing are distinct evaluation activities. The 2024 reports assess accessibility against WCAG criteria, while the 2026 study focuses on the member experience when using health plan applications and provider directories.

The documents are grouped together for historical reference and comparison. They should not be interpreted as consecutive annual editions of the same study.

Attachments

The corresponding PDF reports are attached to this article for reference.