Provider Directory Search 

• NLP upgrades underway to interpret conversational queries (e.g., “tightness in my chest” → cardiology) rather than relying on exact keyword matches.
• Knowledge Graph being built to map clinical concepts and relationships — reducing manual keyword maintenance, improving abbreviation/misspelling handling, and enabling broader search results.
• Will understand complex multi-attribute queries (e.g., “female, Spanish-speaking cardiologist near Columbus”) and return precisely matched providers.
• Model-agnostic architecture allows new AI models to be swapped in as they emerge without a full system rewrite.
• Call to Action: Share problematic search queries with your CSP for inclusion in testing.

Provider Directory UI Refresh

• Modernized search results interface with cleaner result cards, minimalist design, and reduced visual noise.
• Result cards will include a “Next Available / Soonest Available” scheduling toggle for quick appointment booking.
• Configurable color and branding options so health systems can match their website’s look and feel.
• Refreshed map feature available to all health systems (not just mappable-location customers), displaying all provider locations without geographic restrictions.

Modular / Embeddable Scheduling

• New modular scheduling flow allows health systems to embed the full appointment booking experience directly into their own websites — no patient redirect needed.
• Supports patient portals, internal staff booking, and follow-up scheduling use cases.
• Cross-team implementation required; reach out to your CSP to get started.

Guide for Providers & Guide AI

• Guide for Providers is a universal search product living on the health system’s own website, searching across providers, locations, and website content.
• Provider profile pages will be added, styled consistently with the broader product family and pulling live data via API.
• Guide AI is an AI-powered conversational search overlay — patients ask natural language questions and receive action-oriented responses (book, call, find location, read content) that drive real appointment conversion.
• Product demos available — contact your CSP.

Web Accessibility Compliance (WCAG)

• Federal mandate requires all health systems to meet WCAG standards. Deadline is approaching.
• RevSpring’s standard tools are being made fully accessible; however, custom CSS or branding may introduce violations that health systems need to address themselves.
• Common issues: color contrast failures (light text on white/dark backgrounds) and social media icon labeling.
• Call to Action: Run an accessibility scan immediately using free browser extension tools (Chrome Web Store) or the SSA’s compliance checker. Submit any issues via a support ticket. See more information here.

Listings Management

• Centralized Listings dashboard provides a single place to manage provider/location info across all publishers (Google, Apple, Bing, Yelp) and monitor performance metrics.
• New Yelp integration now available, recognizing Yelp as a significant patient-search channel.
• Reputation Management enables automated post-visit review solicitation and the ability to monitor and respond to reviews across platforms.
• Reserve with Google (pilot): patients can book directly from Google Search results, eliminating scheduling friction. Limited rollout now; general availability timing TBD.
• Exploring AI-powered search integration (Google AI Mode and similar) as AI-driven discovery becomes a primary patient channel.

Scheduling Enhancements 

• EHR Write-Back expansion now includes key demographic data (address, email) in addition to insurance details, significantly reducing duplicate data entry.
• Insurance Card OCR (Q2 2026): Patients photograph their insurance card; the system auto-extracts and populates member ID, group number, and details directly into the EHR.
• Conditional validation questions: Moving to flexible, dynamic logic where questions change based on patient responses. Adding multiple choice and drop-down question types.
• Provider-Agnostic / Multi-Provider Scheduling (June 2026): Patients view all available slots across all providers at a location without pre-selecting a provider — ideal for urgent care and multi-provider practices.

Credentialing & Data Access

• Credentialing platform integration being built to streamline the credentialing/onboarding process, reducing manual file transfers and automating data flow.
• On-demand API (testing now): Pull complete, current location and provider data in real time — no more waiting for scheduled batch refreshes.
• Warehouse-as-a-Service: Snowflake and similar platform integrations being explored for customers who want to analyze data directly in their own analytics environments.
• MCP (Model Context Protocol) — exploratory: Forward-looking option to expose RevSpring data to AI agents and tools, enabling faster, more intelligent workflows. Customer poll on preferred access methods was conducted.